Technical Support
IDPhoto Pro Support
If you get stuck while creating, checking, or exporting a document photo, start with the common questions below. If that still does not solve it, contact me directly.
Contact
Email: hikzhufengyi@163.com
If you can include the document type, the issue you hit, and a screenshot, it is much easier for me to pinpoint the problem.
Common Questions
Why was my photo marked as needing attention?
The app checks common requirements such as head size, face position, eye line height, top margin, background, sharpness, and file-size guidance. In most cases, working through the checklist step by step is enough.
Why does the preview show guide lines?
Guide lines help you align the face, eye line, top margin, and printable area for the selected document type. Different countries and document types may use different size and framing rules.
Does IDPhoto Pro guarantee acceptance?
No. IDPhoto Pro helps prepare photos based on published requirements, but it cannot guarantee acceptance by any government, embassy, visa center, or application portal. Always review the official source before submitting.
Are my face checks uploaded to a server?
No. Face position, eye line, head proportion, and margin checks are processed on your device. IDPhoto Pro does not upload your photos or store face templates on a server.
Where are my creation records stored?
Creation records are stored locally on your device. They are not uploaded to a cloud account by IDPhoto Pro.
How do I restore my purchase?
Open the purchase screen or the Profile page in the app and choose Restore Purchase. Purchases are processed by Apple through StoreKit. Restore Purchase checks your App Store account purchase history and does not upload your photos.
Is the purchase a subscription?
No. The unlock is a one-time, non-consumable in-app purchase. It is not a subscription and does not renew.
Supported Features
- Official-size passport, visa, immigration, and ID photo presets
- On-device checks for head size, face position, eye line, top margin, and background guidance
- Background replacement and light repair
- 300 DPI JPG, PNG, HEIF, and PDF export
- Target-KB compression for upload portals
- 4x6 inch, A4, and Letter print layouts
Legal Notice
IDPhoto Pro is not affiliated with any government, embassy, visa center, or official application portal. Compliance checks are guidance only, and final acceptance is decided by the receiving authority.
You can also review the full privacy policy.